If you are having trouble with any part of your Stories Online membership, if you need help managing your account, or you simply need a few pointers on one of our features, you can raise a support ticket below. One of our team members will get back to you as soon as we can.
Before you do, take a look through our ‘Most Popular Support Questions’ to see if you can find your answer there.
Most Popular Support Questions
Need help with one of our features, want to know how to upgrade your membership or just looking for more information about Stories Online? Take a look through our questions and answers below.
With your subscription, you get unlimited access to all of the Level A, Level B and Level C teaching resources. You can explore everything during your Free Trial.
30+ Music Videos
24 Dialogue Videos
11 Storybooks in a video, read-aloud format
Online learning games
You'll also have access to printable copies of:
Student Activities, Dialogues, and Song Lyrics
Yes. We are developing Level D and have plans to complete Level E next.
Stories Online is scaffolded. Each level builds upon the foundation established in previous levels.
There are 8 units in each available level of the program. Each unit has 11-13 daily lessons.In total, you will find at least 93 days of learning in each level (Level A, Level B and Level C.)
There are eight unique Video Stories in each Level of Stories Online. Video Stories start at 3.5 minutes and increase to more than 8 minutes as students' language proficiency increases.
The Video Stories form the foundation of every unit, and students will focus on learning the Spanish presented in the dialogue portions of each video. Presenting the target vocabulary inside of a story leads students to naturally acquire the words and phrases used to set the scene. Thus, in every lesson, students will be learning everything listed in the Objectives section as well as supporting words and phrases.
You do not need to have any knowledge of the Spanish language to use Stories Online. The entire program has been created with non-Spanish speakers in mind so that each lesson is easy to lead, as well as fun and effective for children. We provide video and audio tracks for every section of the program. You'll hear a variety of native speakers as you learn with your students.
If you already speak Spanish, you will also enjoy using the program.
Music Videos are included throughout the program. You can access them on individual lesson pages, or visit the Music Videos tab in Resources section of the site.
You'll also find printable song lyrics for each Music Video. If you need an English translation of the song lyrics, please see the Appendices of the Teacher's Guides.
With a Full Access subscription, you are able to view online (and/or download and print) a set of flashcards from each level of the program.
Level A has 80 flashcards
Level B has 122 flashcards
Level C has 160 flashcards
The flashcards include single words, as well as phrases and concepts. The front side has an original image and word in Spanish. The backside has the English translation.
If you prefer, you can purchase full-color, UV-coated flashcards (sized 4in x 4in) from our store.
Each level includes six posters. You can view, download and print posters on demand with your paid subscription. Alternatively, you can purchase full-color, UV-coated poster sets (sized 8in x 11in) from our store.
Each lesson in Stories Online is designed to take 20-30 minutes.
As your students gain language skills, the Video Stories increase in length and your students have the capacity to interact for longer periods of time with the lesson content.
Stories Online includes comprehensive lesson plans organized to give your students appropriate levels of repetition and practice. You can easily adapt lesson length to fit your schedule. For example, if you have longer class periods, you can combine activities from multiple days into your daily lessons.
Each level has a detailed Teacher's Guide which is designed to make leading each lesson as easy possible. You can download and print the Teacher's Guide or order a full-color bound copy from our store.
The Stories Online site is organized to easily follow the suggested lesson plans as detailed in the Teacher's Guide. Login to the site and simply work your way down the day's lesson page to effortlessly follow the lesson plans.
The overall plan for each day's lesson is provided at the top of the page. The recommended activities are also presented on the daily lesson page with the relevant videos and downloadable activity sheets.
Each Level has three or four accompanying Storybooks. The Storybooks supplement the Video Stories.
Your subscription to Stories Online includes videos of the Storybooks being read aloud by a native speaker.
Level A - I Am Special (3 Storybooks)
Level B - I Love My Family (4 Storybooks)
Level C - I Live Here (4 Storybooks)
You can purchase full-color, soft-cover Storybooks from our store.
No, we do not sell a DVD of the Video Stories. To view our Video Stories content, please purchase a Stories Online subscription from our store.
You may cancel your Membership/subscription at any time. You will continue to have access to the program until your current billing period ends. We do not provide refunds or credits for any partially used membership periods. If you purchased your membership at a discount and cancel your subscription, you will not receive your original discount if you decide to re-purchase a Membership at a later date.
To cancel your subscription:
Login and navigate to the My Account page.
Locate the Subscription line and click the "manage my account" button.
There you can cancel your subscription. By selecting "Cancel permanently," you will cancel any future payments. You will retain access to the program through the end of your current payment cycle.
If you need assistance with cancelling or pausing your membership, please email our support desk (support [at] CalicoSpanish [.] com) or give us a call at 888-375-8484.
Stories Online includes a variety of printable Student Activities. Your subscription allows you to view and print copies of the Student Activities as well as dialogues, song lyrics, posters, and flash cards.
Full-color, spiral-bound copies of the Student Activities (sized 8in x 11in) are available in our store.
During your Free Trial, you are only allowed to download a select number of our printable PDFs.
All of the lessons in Stories Online are appropriate for children of any age, but our target audience is K-5. Stories Online can be used with younger children with adaptations.
We suggest you sign-up for the Free Trial and test out the free material to determine whether the material will suit your students' age and interest.
Each account can be accessed by up to 2 devices at the same time, and attempting to access your account from more than 2 devices at a time may result in access issues.
We would love to have your friends and colleagues try Calico Spanish by setting up their own Free Trial account.
If you want to set up a custom account for your students to access select resources from their digital devices, please contact our sales department at 888-375-8484.
The Student Activities worksheets are designed to assess how well your students have met the objectives of each unit. At the end of each unit, you'll see a section titled "What can your student do?" This section helps guide you through the target objectives and pause to ensure students have learned the intended skills.
Occasionally, there are system upgrades that impact a users' ability to view the videos or hear the audio. If this happens to you, please don't hesitate to let us know. We will work with you to resolve the issue as soon as possible.
Users who are using the Apple operating system iOS 9.3 or 9.3.1 on iPhones, iPods, or iPads may have difficulty viewing the videos in the membership site. This is due to a bug in the operating system that prevents Vimeo videos with certain privacy settings from displaying properly. (note: The issue was fixed in a subsequent update to iOS.)
If you are using those operating systems and do not wish to upgrade, there is a work around. The videos can be displayed in the Puffin web browser. This web browser is available for free from the App Store and can be used instead of Google Chrome, Firefox or Safari.